Maren Holt
Senior product manager
I build the software crews and merchants use all day: scheduling, shipping, support. Eight years in B2B, the last six in operations-heavy products.
Brooklyn, New York. Open to remote.
Experience
2023 – now
Senior Product Manager, Scheduling
Fieldnote, scheduling and dispatch software for home-service crews.
Led the rebuild of the dispatch board used by 4,000 crews. On-time arrivals went from 81% to 92%.
Cut onboarding from nine days to two with a guided import. Trial-to-paid went up 18%.
Run a weekly customer call. More than 60 interviews a year feed the roadmap.
2020 – 2023
Product Manager, Merchant Tools
Parcelwise, shipping and returns software for online stores.
Shipped returns self-service. Support tickets about returns dropped 34%.
Launched usage-based pricing with finance and sales. Expansion revenue grew 22% in the first year.
2018 – 2020
Associate Product Manager
Brightloop, analytics for subscription businesses.
Set up product analytics and the first A/B tests. Six teams now use the same setup.
2016 – 2018
Operations Analyst
Northfield Public Library
Moved 14 branches onto one room-booking system. Waiting times for study rooms halved.
Selected projects
2024
Fieldnote
Dispatchers juggled 40 crews on a board built for 10. We rebuilt it around the questions they ask every morning.
92%
on-time arrivals, up from 81%
2023
Fieldnote
New customers spent a week typing in crews and clients before they saw any value. A guided import fixed most of it.
+18%
trial-to-paid
2022
Parcelwise
A third of all support tickets were about returns. We let merchants handle them without writing to us.
−34%
support tickets
Skills and tools
Skills
Product discovery, roadmaps and prioritization, pricing and packaging, onboarding and activation, experiment design, writing specs people actually read.
Tools
Linear, Jira, Figma, Amplitude, Looker, SQL, Notion
Education
B.A. Economics, Lakeshore University, 2016
Languages
English (native), Spanish (professional)
Writing and talks
Article
On this site
Talk
Ops Product Meetup, New York
Article
On this site
What colleagues say
Fieldnote
“Maren is the PM engineers ask for. Specs are short, decisions are written down, and she’s on the customer calls herself.”
Sam Ortiz, Engineering Lead
Parcelwise
“She turned a pricing change everyone feared into the quietest launch we had all year.”
Dana Whitfield, VP Finance