Sixty customer calls a year, without burning out

I talk to a customer every week. Not because I'm disciplined, but because the setup makes it hard to skip.

• The same slot every Tuesday. Sales and support fill it, not me.

• Thirty minutes, one open question, no demo.

• Notes go into one shared doc within the hour, tagged by problem, not by customer.

After a year that doc is the most useful thing our team owns. Roadmap debates start with it, and new engineers read it in their first week.